Last updated: 21 October 2026
We want every Ascentia order to arrive quickly, safely and with clear expectations.
Delivery time
Most confirmed orders within Pakistan are expected to be delivered within 1–3 business days. Delivery to remote or hard-to-service areas may take longer because of courier availability, weather, public holidays or other circumstances outside our control.
Order processing
Orders are prepared after order confirmation. Orders placed on weekends or public holidays may begin processing on the next business day.
Delivery coverage
We deliver across Pakistan to locations supported by our courier partners. If a courier cannot service your address, our team may contact you to arrange an alternative or cancel and refund any prepaid amount.
Shipping charges
Current shipping charges and any free-delivery offer are shown at checkout. Where the store displays complimentary delivery above a stated order value, the checkout total will determine eligibility.
Cash on Delivery
Cash on Delivery is available on eligible orders and locations. We may contact you to verify the order before dispatch.
Tracking and delivery attempts
Where tracking is available, tracking details may be shared by Ascentia or the courier. Please provide a reachable phone number and complete address. Repeated failed delivery attempts or an unreachable recipient may result in the parcel being returned to us.
Delayed, lost or damaged parcels
If your order appears delayed beyond the expected delivery window, contact us at info@ascentia.pk or 0321 1623000. If a parcel arrives visibly damaged, please photograph the outer packaging before opening it and contact us as soon as possible.
For return eligibility after delivery, please see our Returns & Refunds Policy.