Quick answers about ordering Ascentia fragrances in Pakistan.
How long does delivery take?
Most confirmed orders are expected to arrive within 1–3 business days. Remote locations, public holidays, weather or courier issues can occasionally add extra time.
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available on eligible orders and delivery locations. We may contact you to verify an order before dispatch.
Do you offer free delivery?
Any current free-delivery offer and minimum order value are shown on the website and confirmed at checkout.
What is your return policy?
Eligible items can be returned within 30 days of delivery. For change-of-mind returns, fragrance must be unused, unopened and in original packaging with seals intact. See our Returns & Refunds Policy for full details.
Can I return an opened perfume?
Opened or used fragrance is generally not eligible for a change-of-mind return because fragrance is a personal-use product. If you received a wrong, defective or transit-damaged item, contact us and we will review it under our returns policy.
What if my parcel arrives damaged?
Keep the product, courier label and packaging, take clear photos and contact us as soon as possible. For transit damage, please contact us within 48 hours of delivery.
Can I cancel my order?
Contact us immediately. We can normally cancel an order only before it has been handed to the courier.
What does “inspired by” mean?
It describes the scent direction so customers can understand the fragrance style. Ascentia is an independent fragrance house and is not affiliated with or endorsed by the owners of referenced third-party trademarks.
How long will a fragrance last?
Ascentia fragrances are extrait de parfum, but exact longevity and projection naturally vary with skin, climate, application, storage and the individual fragrance formula.
How do I choose a fragrance online?
Use our Fragrance Finder to narrow the collection by scent character and occasion, or contact us for personal guidance.
How can I contact Ascentia?
Email info@ascentia.pk or call 0321 1623000.